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Shipping & Returns Shipping & Returns
Software

Due to the nature of web-based software sales we will not be able to offer refunds for any software products purchased online.

Hardware

We will issue an RMA (Return Merchandise Authorization) only under the following circumstances:

  • If you have a received a defective product.

  • If you received the incorrect item.

Please contact us and obtain an RMA prior to shipping. Product must be complete, with all original packaging and in resellable condition. A 20% restocking charge applies to all returns / refunds (excluding mis-shipments and DOA replacements).

CEI Online Webstore Upgrade Policy

  • If the software product you own is over 60 days old then it is considered a charged update.

  • If you have owned your current CEI product less than 60 days and received an old version then please contact CEI directly for upgrade/password information.  You will need to show proof of purchase by faxing a copy of your invoice or email a scan of your invoice and be registered for eligibility.
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