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Shipping & Returns Shipping & Returns

Due to the nature of web-based software sales we will not be able to offer refunds for any software products purchased online.


We will issue an RMA (Return Merchandise Authorization) only under the following circumstances:

  • If you have a received a defective product.

  • If you received the incorrect item.

Please contact us and obtain an RMA prior to shipping. Product must be complete, with all original packaging and in resellable condition. A 20% restocking charge applies to all returns / refunds (excluding mis-shipments and DOA replacements).

CEI Online Webstore Upgrade Policy

  • If the software product you own is over 60 days old then it is considered a charged update.

  • If you have owned your current CEI product less than 60 days and received an old version then please contact CEI directly for upgrade/password information.  You will need to show proof of purchase by faxing a copy of your invoice or email a scan of your invoice and be registered for eligibility.

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